Help.

Playing
To play music you have purchased simply navigate to the place you saved the files. Double click on a music file and it will launch Windows Media Player automatically.

What can you do with it?
As well as playing your music files on your computer, you can also copy them to other devices and enjoy them elsewhere as follows:

• Files can be copied an unlimited number of times to up to two secure Portable Digital Music Players (PDMPs).
• Files can be burnt to CD up to three times.

If you have trouble installing a licence, you are allowed up to two re-installs. Contact BigPond Music Technical Service on 133 933 to arrange to install the licence again.

CD burning
To create your own Audio or Data CD:

1. Click 'Copy to CD or Device' from the taskbar.
2. In the 'Items to Copy' pane, select the playlist or category of tracks that you want to copy from the Media Library.
3. If necessary, clear the check boxes beside any tracks that you don't want to copy.
4. Insert a blank CD-R or CD-RW in your CD writer.
5. In the 'Items on Device' pane, select the type of CD you wish to create.
6. Click 'Copy'.

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Notes

• Tracks must be in your Media Library before you can copy them to a CD. All the tracks in the pane are selected by default. You can deselect or reselect all the items in the 'Items to Copy' pane by clicking the check box at the top of the list.
• Data CDs may only play on computers and in some portable CD or DVD players.

Transfer to Portable Devices
To copy music or video to a portable device:

1. Click 'Copy to CD or Device' from the taskbar.
2. In the 'Items to Copy pane', select the playlist or category of tracks that you want to copy from the Media Library.
3. If necessary, clear the check boxes beside any tracks that you don't want to copy.
4. Insert a blank CD-R or CD-RW in your CD writer.
5. In the 'Items on Device' pane, use the drop-down list to select the device that you want to copy files to.
6. Click 'Copy'.

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What is a licence?
All music in BigPond Music is digitally protected media. This protection uses a secure e-commerce system called Digital Rights Management (DRM), which protects digital content from illegal use. In other words, DRM encrypts each digital media file so that only people who have legally acquired a proper licence can play the file.

This restricts illegal distribution of the music in several ways:

• It restricts playback to a computer with a valid licence
• It limits the number of times a track can be burnt to CD
• It can create a temporary music file with an expiry date, for music released on a promotional basis (free promotional tracks, for example).

System Requirements

• Download and playback: - requires Microsoft Windows Media Player 10 or higher.
• Operating Systems - BigPond Music will run on Windows 98 SE + and Mac OS 9+ (site browsing only)
• Web Browsers - BigPond Music Store requires Internet Explorer 4+ or Netscape 6+

Notes
Windows NT does not support the Windows Media Player versions required to unwrap the licence for your music. Due to this limitation, users operating on Windows NT cannot purchase and download music.

Do you have a voucher code that you want to redeem for music?
If you are not already a registered member of BigPond Music then you'll first have to register. This is easy and shouldn't take long at all.

Once you are registered and logged in, simply browse through our collection of tracks and choose one by clicking the 'Buy' button.

Proceed through the checkout as if you were going to make a normal purchase. Once you have checked the items in your shopping cart and have read the Terms & Conditions, click the 'Pay Now' button.

On the Checkout page enter your code and click the 'Add Code' button. Your voucher will now be registered and you can repeat the process if you have multiple vouchers to use.

Click 'Continue' to complete the transaction. You will now be issued the track to download.

Navigating the site
Just like your local music store, you can find what you want in BigPond Music by looking under the Artist (or Group) categories. This makes it easy for you to find all the available releases by any artist through the main "Songs by Artist" page.

Searching the site
To search the site for an artist's song titles or albums, simply enter your query into the search box in the left hand side of the site and hit 'GO'.

Your search results will be split into albums and tracks. You can then choose an album to buy or listen to a sample of a track directly from your search results. Or, to continue your artist search, click on an album title and you'll be shown all the tracks from that album.

Listening to samples
To hear a sample of your selected track, click on the listen icon (which looks like a small speaker) located to the right of the track.

The track will take a moment to buffer, and then play within the Media Player at the top of BigPond Music.

You can pause and resume your playback at any time, by clicking the play/pause icon. You can also mute the playback by clicking the speaker icon.

Types of accounts
BigPond Music has two types of members:

• BigPond member (if you have a BigPond Internet account)
• Non-Bigpond member (if you do not have a BigPond Internet account, you need to register as a Non-BigPond member before you can purchase from the site).

• Pre-paid BigPond customers
• BigPond Broadband secondary account holders
• BigPond Dial-up Group or Lan members

Becoming a Non-Bigpond member
If you are not a BigPond member, you must become a Non-BigPond member to make purchases from BigPond Music. To become a Non-BigPond member click on the 'Join' link at the top of the BigPond Music site.

As you register and activate your account, please take care to enter your details accurately, as they will be used for authentication during your use of the service, including purchases.

Logging in
To log in to BigPond Music, click the appropriate link in the BigPond Music navigation bar. After entering your username and password, you'll be able to download free promotional tracks and purchase music tracks. (Free promotional tracks are only available to BigPond members). Free promotional tracks will be unmetered downloads for BigPond Broadband ADSL and Cable customers, and be metered downloads for BigPond Satellite, ISDN and Dial-up customers.

Free promotional tracks
Free promotional tracks are only available to BigPond members. You can only be a BigPond member if you have a BigPond Internet account.

To download Free Promotional Tracks, you must be logged in as a BigPond member using your BigPond Internet Account details.

Viewing your account information
You may access your purchase history and any pending downloads by clicking the ‘Purchase History' or ‘Awaiting Downloads' links in the menu. At the end of your session, you can log out by clicking on the ‘Log out' link.

Adding items to your cart
To add an item to your shopping cart click on the ‘Buy' icon located to the right of the Track or Album listing.

Checkout
To make a purchase and download your chosen music, make sure that you are logged in to BigPond Music. You can log in through the links at the top of the screen or at the bottom of your shopping cart.

Once you've logged in, the ‘Checkout' button will appear. Clicking on this button will begin the payment process.

Downloading your licence and music
Once your payment has been verified, there are two steps in the download process:

1. You need to download a 'licence' for the music files you wish to purchase. If it's your first time downloading a licence, your Windows Media Player will be automatically set up to allow for Digital Rights Management (DRM).
2. When your licence has been downloaded and your Windows Media Player* correctly installed, you'll be able to download your music files by clicking on the ‘Download' link.

Playing your Music
After you've downloaded your music selection, you'll be able to play it using your own Windows Media Player. To play your music simply double-click on the downloaded file. The track will launch and begin playing automatically.

Viewing your licence history
To view a listing of all your downloaded licences and details of your individual track purchases, click on "Purchase History" in the BigPond Music navigation bar.

BigPond Broadband ADSL or Cable customers
If you're a BigPond Broadband ASDL or Cable customer, you must have activated BigPond Broadband Additional Services on your existing account in order to access BigPond Music as a BigPond member. To register for access to BigPond Broadband Additional Services click here. Activating BigPond Broadband Additional Services can take up to 3 days (if you choose to have those Additional Services billed to a Telstra fixed line phone account). In the meantime, you'll be able to purchase BigPond Music tracks for immediate download by using your credit card.

BigPond Music is another BigPond Broadband Additional Service and we will bill you downloads as a part of this service.

Only Primary BigPond Broadband users will be able to charge BigPond Music downloads as a BigPond Broadband Additional Service.

BigPond Satellite, ISDN or Dial-up customers
If you're a BigPond Satellite, ISDN or Dial-up customer, you're automatically a BigPond member provided you log in using your username and password. We will bill you for BigPond Music downloads on your normal BigPond internet access account. However, the only customers able to charge BigPond Music downloads to BigPond internet access accounts are:

• BigPond Satellite, ISDN or Dial-up account holders*, and
• BigPond Dial-up Group Leaders
  can charge BigPond Music downloads to BigPond internet access accounts in this way.

* This Excludes:

• Pre-Paid BigPond customers
• BigPond Broadband secondary accounts
• BigPond Dial-up Group or LAN members

Other BigPond account holders
Users with the following types of BigPond accounts are not members and cannot charge downloads as a BigPond Broadband Additional Service or on a BigPond internet access account:

• BigPond Pre-Paid customers
• BigPond Broadband secondary accounts
• BigPond Dial-up Group or LAN Members
  If you have one of these accounts, you can still purchase BigPond Music downloads using your credit card (but BigPond member discounts will not apply)

Non-BigPond member
If you are a Non-BigPond member, your purchases of BigPond Music downloads will be charged to your credit card at he time of sale.

Transaction charges
Where BigPond Music downloads are charged as a BigPond Broadband Additional Service or on a BigPond Satellite, ISDN or Dial-up account, the bill will show the total transaction charge for the downloads. For details of your individual track purchases, click on ‘Purchase History' in the BigPond Music navigation bar.